At TikTok Mini Mart, we aim to ensure that you receive your order in perfect condition. If you receive a product that is damaged, defective, incorrect, or different from what you ordered, please contact us within 7 days of delivery.

For example, if your order was delivered on 1st December, the return request must be submitted by 8th December.

Please note that returns will not be accepted if the product is no longer needed or if you have simply changed your mind.

Return Conditions

To be eligible for a return, the product must be:

  • Unused and in its original condition
  • In the original packaging
  • With all original seals and tags intact, where applicable
  • Accompanied by all accessories, manuals, warranty cards, or other items provided with the product

All returned products are subject to a quality inspection. If the product is found to be used, damaged, incomplete, or not in its original condition, TikTok Mini Mart reserves the right to reject the return and send the product back to the customer.

Order Cancellation

You may cancel your order before it has been dispatched by contacting our customer support team.

Once an order has been dispatched, cancellation may no longer be possible. If the parcel has already been delivered, you may refuse to accept the delivery and the parcel will be returned to us.

How to Return an Item?

If your product is eligible for return, please contact our customer support team with your order number and details of the issue.

Our team will review your request and guide you through the return process, including the required steps for sending the product back to us.

How Long Does a Refund Take?

Once the returned product has been received and successfully passed our quality inspection, the refund will be processed according to the applicable payment method.

  • Store Credit: Within 1–2 business days after quality approval
  • Bank Transfer/Deposit: Within 7–12 business days after quality approval
  • Card Payment Reversal: Within 1–3 business days after quality approval

The actual time for a bank or card refund may also depend on the customer’s bank or payment provider.

Items That Cannot Be Returned

For hygiene, safety, or other applicable reasons, certain products may not be eligible for return. These may include:

  • Innerwear and swimwear
  • Skincare and personal-care products
  • Haircare products
  • Perfumes, fragrances, and deodorants
  • Grocery and food items
  • Laundry and cleaning products
  • Games and movies
  • Pet supplies
  • Sale, clearance, or promotional items

Additional products may be non-returnable where specifically mentioned on the product page.

What If My Return Request Is Rejected?

If your return request is not approved, we will inform you of the reason for rejection.

The product will then be sent back to you without any additional return shipping charges, subject to the applicable return conditions.

Contact Us

For return, refund, or order cancellation inquiries, please contact the TikTok Mini Mart customer support team through the contact details provided on our website.